PRIVACY POLICY

Last updated: [20 October 2024]

At Ernebrook Designs, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website or purchase from our online store.

1. Information We Collect

We collect personal information that you provide to us directly when you:

  • Purchase a product or download a digital file
  • Subscribe to our newsletter or mailing list
  • Contact us for support or with inquiries
  • Engage with us on social media

This information may include:

  • Name
  • Email address
  • Shipping and billing address (for physical and digital products, if applicable)
  • Payment details (processed securely by third-party payment providers)
  • Any other information you voluntarily provide (e.g., preferences or feedback)

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfil orders
  • To send order confirmations, shipping updates, and customer support messages
  • To improve our website, products, and customer experience
  • To send promotional offers and updates if you have opted in to our mailing list (you can unsubscribe at any time)
  • To comply with legal obligations

3. Sharing Your Information

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your data with trusted partners for the following purposes:

  • Payment processing (e.g., PayPal, Stripe, SureCart)
  • Shipping and delivery services (if applicable)
  • Email marketing providers
  • Website analytics and performance tools

These third-party services have their own privacy policies, which we recommend reviewing.

4. International Transfers

As a UK-based store, your personal information may be transferred to and processed in other countries where our service providers operate. When this happens, we ensure that appropriate safeguards are in place to protect your information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These may track:

  • Website functionality and preferences (e.g., remembering your shopping cart)
  • Analytics and performance (to improve our services)
  • Marketing and advertising (to show relevant promotions)

You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.

6. Data Security

We take reasonable precautions to protect your personal information. This includes using secure payment gateways and encrypting sensitive data where applicable. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under UK and EU data protection laws, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Erasure: Request the deletion of your data where it is no longer necessary.
  • Objection: Object to the processing of your data for certain purposes.
  • Withdrawal of Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at Support@Ernebrook.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this page periodically for any updates.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: Support@Ernebrook.com

Thank you for trusting Ernebrook Designs with your personal information.